Refund policy
Tickits.pk sells tickets on behalf of the organisers who run the events. This policy explains exactly when you get your money back.
When you get a refund
You are entitled to a full refund of the ticket price if the organiser:
- cancels the event, or
- postpones it to a date you can't make, or
- materially changes it, such as a different venue or the headline act no longer appearing.
We'll email you at the address on your booking as soon as an organiser tells us. You don't need to chase us. The refund goes back to the card you paid with.
When you don't
Outside the situations above, all sales are final. That includes a change of mind, booking the wrong date or tier, being unable to attend, and not turning up on the night.
The booking fee (the platform fee and payment-processing fee shown separately at checkout) is non-refundable, because it covers costs already incurred on your booking.
If you were charged twice, or we couldn't complete your booking
If you're charged twice for the same booking, or you're charged for an order we couldn't complete (for example, the last seats sold out while your payment was going through), we refund that payment in full, including fees. That's a payment mistake, not a cancelled booking.
How to claim, and when you're paid
- Email salam@tickits.pk with your booking reference (it starts with
TKT-) within 30 days of the cancellation notice or the original event date. - Approved refunds go back to the card you paid with, normally within 7 to 10 working days of approval, depending on your bank.
- We can only refund the person who made the booking, to the card the payment came from.
Events run by third parties
Where an event is listed by an independent organiser, refunds for cancellation are funded by that organiser. We will always act as your point of contact and chase it on your behalf.
Last updated 25 October 2026 · Questions? salam@tickits.pk · 0339 8425487 · WhatsApp · @tickits.pk